Return & Refund Policy

Last updated: 2/19/2026

We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain items (e.g., perishable goods, custom products) may not be eligible for return. Please check product details before purchasing.

2. Return Process

• Contact our support team at support@heronecostore.com to initiate a return.
• We will provide instructions and a return shipping label if your return is approved.
• Return shipping costs may be deducted from your refund unless the return is due to our error.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you need to exchange an item, please contact our support team. Exchanges are subject to product availability.

5. Questions & Support

If you have any questions about our return or refund policy, please contact us at support@heronecostore.com.